1. Services Offered
Journey IT Solutions specialises in IT consulting, tech support, and software development services. Our services are designed to provide custom solutions tailored to the unique needs of each client, ensuring excellence, integrity, and innovation in everything we do.
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a. IT Consulting
We evaluate your existing IT infrastructure, identify areas for improvement, and develop strategies to optimise your technology ecosystem. -
b. Tech Support
We provide timely and reliable technical assistance for software and hardware issues, including remote assistance and proactive monitoring. -
c. Software Development
We create custom software solutions, including web applications, mobile apps, and enterprise software using the latest technologies.
2. User Obligations
Users must ensure that their use of Journey IT Solutions' website does not infringe on the rights of third parties, violate any laws, or breach any contracts to which they are subject.
3. Unacceptable Website Use
The website must not be used for any unlawful, fraudulent, or malicious activities. All actions conducted by a user must comply with applicable laws, regulations, and the terms outlined herein. The following is a non-exhaustive list of prohibited activities.
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Unauthorised Access
Attempting to access any part of the website not intended for them, or logging onto a server or an account for which the user is not authorised to access. -
Website Interference
Interfering with the service provided to any other user, host, or network including, without limitation, via means of overloading, "flooding," "mailbombing," or "crashing" the website. -
Malware Distribution
Distributing viruses or any other technologies that may harm the website, or the property or interests of other users.
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Data Harvesting
Engaging in activities that aim to collect or gather personal information about others without their explicit consent.
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Infringement of Intellectual Property
Uploading, posting, emailing, transmitting, or otherwise making available any content that violates another party's intellectual property rights.
4. Penalties as a Result of a Breach
In the event of a breach of the aforementioned unacceptable use terms, we reserve the right to take immediate actions without prior notice to the user. Actions may include termination of your account, blocking access to the website, or legal proceedings as deemed appropriate.
5. Intellectual Property Rights
All intellectual property rights in the software, documentation, and all other materials provided by Journey IT Solutions are owned by Journey IT Solutions or its licensors. Users are granted a limited license to use such materials solely in connection with the services provided.
6. Limitation of Liability
Journey IT Solutions shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of data, use, goodwill, or other intangible losses.
7. Confidentiality
Journey IT Solutions is committed to maintaining the confidentiality of all client information and data. All parties agree to use such information only for the purposes intended under the agreement.
8. Dispute Resolution
Any disputes arising out of or in connection with these terms and conditions shall be resolved through arbitration in Hong Kong, in accordance with the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules.
9. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong.
10. Changes to Terms and Conditions
We reserve the right to amend these terms and conditions at any time. All amendments will be posted on this website and will become effective immediately upon posting.
11. Service Level Agreements
Our commitment to providing high-quality IT services is captured through our Service Level Agreements (SLAs). These SLAs detail our service promises, including response times for tech support queries and timelines for project delivery, ensuring that you receive reliable and timely services.
12. Cancellation and Termination
You or Journey IT Solutions may terminate this agreement at any time with notice. Upon termination, you are obligated to pay any outstanding fees owed. Termination may require you to immediately destroy any downloaded materials in your possession, whether in electronic or printed format.
13. Modifications to Services
Journey IT Solutions reserves the right to modify, replace, or discontinue any services, either temporarily or permanently, with notice to affected clients, ensuring our ability to adapt to changing technologies and business needs.
14. Data Protection and Privacy
We are committed to protecting the privacy and security of our clients' data. Our practices are designed to comply with Hong Kong's Personal Data (Privacy) Ordinance (PDPO) and relevant data protection laws. For more information, please refer to our Privacy Policy.
15. Force Majeure
Journey IT Solutions shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Journey IT Solutions' reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
16. Contact Information
For any questions or concerns regarding these terms and conditions, our services, or your experience with Journey IT Solutions, please contact us at:
- Email: contact@journeyitsolutions.com
- Address: Unit 4005, 40/F., Singga Comm Centre, No. 144-151 Connaught Rd West, Sai Ying Pun, Hong Kong
17. Acceptance of Terms
Your agreement to these terms and conditions is indicated by using our website. By accessing and using our website, you signify your acceptance of these terms and agree to abide by them. This document, along with any other policies or agreements specifically referenced herein, constitutes the entire agreement between you and Journey IT Solutions regarding our website.